TERMS AND CONDITIONS

General Policy Statement 

Print Junction Ltd trading as Xmas4Schools values its close working relationship with its customers and aims at all times to produce the best possible product within agreed timescales. With this in mind it has laid out below its terms and conditions for each of its main products covering all major aspects of its production process and customer service.

Terms of Participation - Online School Christmas Project 

Xmas4schools is operated by Print Junction Ltd.

Registered Office and Trading Address: Cobbs Wood House, Chart Road, Ashford, Kent TN23 1EP

School/Organiser

• By requesting a Christmas Project Pack the customer is not contracted in any way to take part in a project.
• Parent will order directly online only.
• Commission Payments are made to the organisation at the end of the project. Commission Payments will be made by cheque or BACS where requested.
• Commission will only be payable on artwork that is processed as part of the main school order.
• Schools will not receive an invoice for purchases as parents have paid directly - organisers can see a report of all purchases from their organiser portal.
• Organisers will have access to our customer service team via our Free Phone number or email.

Parent Orders

• Parents can only order online. Payment platform is provided by Checkout.com
• Artwork must be delivered Print Junction Ltd
• Names will be printed as you have confirmed them on your order - this is automatically processed.
• Any missing items must be reported to the organiser as the first point of call – the organiser is responsible for receipt of the goods and will check the goods on arrival. Your organiser must report all missing items to Print Junction Ltd on delivery via email or telephone to customer service staff.

Product Satisfaction

• Print Junction will reprint or refund, as appropriate, any products that are faulty as a result of inaccurate processing or errors in the print production on its part and are not included as limitations within this document.
• Please email us within 30 days of receipt with details of the school, child's name and code details along with the explanation of the error.
• All other reprints are at the management's discretion.
• The printing of wording & names is generated automatically from the order placed online this is not a Print Junction error.
• Print Junction can only produce the best possible result if the Artwork Guidelines are adhered to - where you provide artwork that is in our do not use list we will do our best to process this work but some detail may be lost.( (Most common examples are the cropping of important details due to incorrect size/shape of paper and/or positioning of important details within 1cm of the edge of original design. White or silver media applied to a white background and colour pencil drawings.)
• Where your artwork is too close to the edge we will endeavour to add a white border to protect important details.
• If you send in artwork that is not A5 or A4 in shape we will add a white border to change your artwork to the correct size.
• Where a featured item on your design has dropped off in transit and does not appear on your finished product we will reprint this - this does not include missing collage items.
• Where you have marked the orientation we will honour your choice - if you have not circled an orientation we will make a best judgement.
• If you enclose two pieces of work with one form - unless there is a note we will only print the one attached to the form enclosed.
• Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy. You should expect an approximate colour match.
• Our ceramic mugs are manufactured in batches and therefore the white ceramic base colour on the mugs may vary between batches.

Delivery & Collection

Organisers must return completed artwork to Print Junction by the agreed date via Royal Mail. The costs for this will be reimbursed and included in the fundraising payment at the end of the project.

Delivery of final orders will be to the school via a next day courier service.

Events Beyond Our Control 

• Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale, where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of any of the above:

• We will inform you as soon as is reasonably possible;
• We will take all reasonable steps to minimise the delay;
• We will post updates on our website – if possible;
• We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.
• Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.
• We will ensure delivery of your products at the soonest possible date;

​Terms of Sale

Online Sales Policy

Fundraising Payment Disclaimer

Fundraising payments will be made by cheque (unless an alternative payment method has been requested) at the end of the project. Please note this cheque must be cashed within 6 months of its issue. If this is not possible for any reason, please inform us as soon as possible after receipt, so that we can make alternative payment arrangements. We are unable to reissue fundraising payments once the initial 6 month period has expired.

Returns & Refunds

Consumer Rights & Bespoke – Made to Order Products

• Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.
• Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be corrected & reordered contact our customer service Team Via our Ticket System to organise a correction - discounts on reorders may be available in certain circumstances.
• Orders are delivered to your project organiser – they also receive a list of everything we have packed. Any missing items must be reported to your organiser as the first point of call. Your organiser must report all missing items to Cauliflower Group Ltd on delivery.
• Damaged products and items you are not happy with please contact our customer services via the Parent Ticket System – describe your problem and attach a photo. Our customer service team will be in touch to help you with your issue.

Website

• Print Junction Ltd cannot guarantee the reliability of our web host providers and cannot be held responsible for any breaks in such services.
• If a job is not completed (due to unforeseen circumstances) by a specified date given Print Junction Ltd will not be liable for any consequential losses or compensation.

Liability 

Consumer Rights & Bespoke – Made to Order Products

• Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.
• Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.

Governing Law 

This agreeement, and any non-contractual obligations arising out of or in connection with this Agreement, shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claims which may arise under or in connection with this Agreement (including non-contractual disputes or claims).